Computing and Technical Services (C+TS), develops, maintains and operates several facilities, both physical and virtual, in support of ACAD's academic programming and research. C+TS also provides students with access to technician assisted facilities C+TS maintains in support of students studies at ACAD.
This service provides a single point of contact for most technical issues. You can submit your questions online to the website, by email, or by phone. We will respond as quickly as we can with the appropriate technician. All students are strongly encouraged to contact the helpdesk before seeking support from a technician.
For college based resources we provide unlimited technical support, time permitting. However, if the computer is your personal property, our support may be limited depending on the issue.
Online | helpdesk.acad.ca
Submit a ticket online or view the knowledgebase to find solutions to many common problems.
In Person | Room 436
Opposite the fourth floor General Access Computers. Password resets must be done in person, please bring your ACAD photo ID.
By Email | helpdesk@acad.ca
By Phone | 403.338.5555
To provide inclusive communication to all members of the ACAD community, an @acad.ca e-mail address is issued to all regular full-time and part-time students, faculty and staff.
Your e-mail address is generally established as your:
firstname.lastname@acad.ca
This is also the access login name applied to your NA2 (Computer Network Access) account (without the @acad.ca).
NOTE: For those persons with hyphenated or extra long names beyond 19 characters in length you will have to visit the Helpdesk to create a unique name, meeting the length requirement, with which you are comfortable.
Messages older than 120 days will be automatically deleted. Please save any messages you wish to keep beyond this time. You may also Forward your mail to any other existing account by clicking the Options button and then click Forwarding typing in the address to forward to and then saving. All forwarded messages will be retained on the @acad.ca mail system until the 120 day expiry period.
You can view more detailed information on the ACAD e-mail group accounts, or connect to the mail system at webmail.acad.ca.