Instructor Mosaic FAQ

How do I log in to Mosaic

The Mosaic username and password is the SAME as the Network Access Account (NA2) username and password. 

Mosaic username + password = NA2 username + password  

Log into Mosaic with your Network Access username and password. The Network Access username and password is what you use to log onto any campus computer.

If you are new faculty or staff and need to determine your Network Access username and password, contact the Helpdesk. For more information on computer and technology related services, browse the Helpdesk Knowledgebase

If you have forgotten your password, your password has expired, or you are still unable to log in to Mosaic, drop by the Helpdesk (Room 436) with your ACAD ID to reset your password or send an email to helpdesk@acad.ca and request a password reset.

Remember, passwords:

  • MUST be at least 8 characters long
  • MUST contain at least one uppercase letter
  • MUST contain at least one number
  • MUST NOT contain your name

How do I create a Mosaic template for a new course?

If you need a Mosaic template for your course or administrative site, please complete the New Mosaic Site Request Form on the Mosaic front page and send it to mosaic.help@acad.ca. Library staff will notify you by email when your new course template has been created..


How come I can’t see my course in Mosaic?

As part of system maintenance, we hide and/or backup all courses from previous semesters. If you would like to access any courses you have previously created, please send an email to mosaic.help@acad.ca and we will unhide and/or restore the course for you.


How can I learn more about using Mosaic or other online learning management systems?

The learning management software we are currently using in Mosaic is called Moodle.

Luke Lindoe Library also subscribes to Lynda.com, which offers over 2,000 courses and tutorials in a wide range of topics including Moodle 2.8 Essential Training and other resources on online teaching and learning. Moodle 2.8 Essential Training is a general course providing instruction on creating and editing courses. You can participate in the entire course, or just scroll to the chapters you are interested in.