Instructor Mosaic FAQ

(Go to Student Help Documents instead)

How do I log in to Mosaic

The Mosaic username and password is the SAME as the Network Access Account (NA2) username and password. 

Mosaic username + password = NA2 username + password  

Log into Mosaic with your Network Access username and password. The Network Access username and password is what you use to access your email (without the @acad.ca) and log onto any campus computer.

If you are new faculty or staff and need to determine your Network Access username and password, contact the Helpdesk. For more information on computer and technology related services, browse the Helpdesk Knowledgebase

If you have forgotten your password, your password has expired, or you are still unable to log in to Mosaic, drop by the Helpdesk (Room 436) with your ACAD ID to reset your password or send an email to helpdesk@acad.ca and request a password reset.

Remember, passwords:

  • MUST be at least 8 characters long
  • MUST contain at least one uppercase letter
  • MUST contain at least one number
  • MUST NOT contain your name

How do I create a Mosaic template for a new course?

If you need a Mosaic template for your course or administrative site, please complete the New Mosaic Site Request Form on the Mosaic front page and send it to mosaic.help@acad.ca. Library staff will notify you by email when your new course template has been created.


How come I can’t see my course in Mosaic?

As part of system maintenance, we hide and/or backup all courses from previous semesters. If you would like to access any courses you have previously created, please send an email to mosaic.help@acad.ca and we will unhide and/or restore the course for you.


How can I learn more about using Mosaic or other online learning management systems?

We have produced several how-to guides for Mosaic:

Adding users to your Mosaic site
How to edit Topic Headers in Mosaic
How to create Labels in Mosaic
How to upload a Link in Mosaic
How to upload a File in Mosaic
How to create Assignments in Mosaic
Creating a Gradebook in Mosaic
   Part 1: Gradebook Setup
   Part 2: Adding a Grade Item
Grading Students in Mosaic

For further help on how to use Mosaic:

Luke Lindoe Library also subscribes to Lynda.com, which offers over 2,000 courses and tutorials in a wide range of topics including many on the software that Mosaic operates on, Moodle. Try Learning Moodle 3.5 to start, which is a general course providing instruction on creating and editing courses. You can participate in the entire course, or just scroll to the chapters you are interested in.