Student Mosaic FAQ

How do I log in to Mosaic

The Mosaic username and password is the SAME as you use to access your acad email (without the @acad.ca, so typically your firstname.lastname) and log onto campus computers. This is refered to as the Network Access Account (NA2) username and password. 

Mosaic username + password = NA2 username + password  

If you are a new student you can use this guide to determine your Network Access username and password. For more information on computer and technology related services, browse the Helpdesk Knowledgebase

Remember, passwords:

  • MUST be at least 8 characters long
  • MUST contain at least one uppercase letter
  • MUST contain at least one number
  • MUST NOT contain your name

I forgot my Mosaic password, can I reset it?

If you have forgotten your password, YOU CANNOT CHANGE IT WITHIN Mosaic. To reset your password for the Network Access Account use the "can't access your account" feature on mail.acad.ca, send an email to helpdesk@acad.ca and request a password reset, or drop by the Helpdesk (Room 436) with your ACAD ID to reset your password.


How come I cannot see the course I’m registered in when I login to Mosaic?

Email your instructor if the course you are registered in does not show up when you log into Mosaic.


How do I learn more about Mosaic?

The learning management software we are currently using in Mosaic is called Moodle. To learn more about using Moodle, check out Introducing Moodle on Lynda.com. The Luke Lindoe Library’s subscription to Lynda.com allows Library users to access over 2,000 courses and tutorials in a wide range of topics including information on Moodle. Contact the library for your lynda.com access pass.