Refunds, withdrawals and transfers

Please familiarize yourself with our policies before registering for courses.

Withdrawals and refunds

Withdrawal requests must be in writing and can be submitted by email or in person to the Continuing Education Office. Your request will be effective from the date we receive your request.

Please include the following information in your withdrawal request:

  • Your name
  • Course title
  • CRN (the 5 digit number in the calendar course description)
  • Course start date
  • Reason for withdrawal

Refunds are offered on the following terms:

  1. A processing fee of $40 plus GST on course withdrawal.

  2. Full tuition may be refunded up to seven (7) calendar days prior to the course start date.

  3. Half tuition may be refunded during the period from six calendar days before the course start date to the start of the course. 

  4. No tuition will be refunded after the start of the course.

  5. Medical: Requests for exemption to the above conditions due to medical circumstances must be supported by a doctor’s note or relevant medical documentation, for a prorated refund. If doctor’s note is received prior to the course start date, a full refund will be granted.

Transfers

One time only, where space permits and before the second class, Continuing Education can transfer you to a different course within the same semester at no additional cost. When there is a difference in the course fees, we will charge the extra or keep the balance on your account (that balance is not available for refund; it must be used for an ACAD course).

Course cancellations

On rare occasions courses are cancelled. If this occurs we will notify you immediately. If a course is cancelled, you may choose to receive a full refund, or you may transfer to another course.

Wait lists

Many of our courses fill up quickly! If you register for a class that is full, we can place you on a wait list. If a space opens up before the second class, we will contact those waitlisted in the order they were placed on the list.

If you have any questions please call us at 403.284.7640 or email us.